This page explains what you get when you buy the Outbound System AI Calling service, how billing and cancellation work, and what we do and don't promise. It covers these plans:
AI Calling Starter: up to 250 dials per day
AI Calling Growth: up to 500 dials per day
AI Calling Scale: up to 1,000 dials per day
Each plan is available as a monthly plan or as a prepaid 3-month or 6-month plan.
By checking the box at checkout and completing your purchase, you agree to this page and to our Refund & Cancellation Policy.
The short version
You are buying calling activity, not results. We build and run an AI calling campaign for you: a target list, a script, an AI voice agent, and up to your plan's daily number of dials. Every call is recorded and shown in your dashboard.
We do not guarantee meetings, leads, appointments, sales, revenue, or return on investment. Results depend on your offer, your market, and how you follow up.
Your billing term starts when your campaign launches, not on the day you pay.
Your plan renews automatically for the same term length until you cancel in writing at least 10 days before the end of your current term.
All payments are final and non-refundable.
No guarantee of results
Outbound System does not guarantee any number of meetings, leads, appointments, callbacks, conversations, sales, revenue, or any return on investment. We also don't guarantee connection rates, conversation rates, or booking rates.
What happens after a call depends mostly on things we don't control, including:
how strong and clear your offer is to someone who has never heard of you,
your market, pricing, and competition,
how prospects and phone carriers behave, and
how quickly and well you follow up with interested prospects.
Any numbers you may have seen from us or others (examples, case studies, projections, or past client results) are illustrations only. They are not a promise about your campaign. Not getting the results you hoped for is not a reason for a refund or credit.
What we do promise is to do the work described below in a professional manner and in line with normal industry standards.
What the service includes
1. Onboarding and strategy
A dedicated U.S.-based Customer Success Manager as your main point of contact.
An onboarding questionnaire you fill out, and a 1-on-1 kickoff call to learn about your product, offer, and ideal customer. We build your campaign from your answers.
2. Target list building
We build a list of business contacts that match the targeting you give us (for example industry, company size, location, and job title).
You may also send us your own contact list. (See "Compliance" for your responsibilities if you do.)
Before any calls go out, every number is checked and scrubbed against Do-Not-Call (DNC) and TCPA-related suppression lists. This includes numbers on any list you send us.
No list is 100% accurate, because the data comes from third-party sources.
3. Script and AI agent build
We write a call script with an opening, qualification questions, objection handling, and meeting-booking language.
We set up your AI calling agent, including the voice, the conversation flow, and the qualification logic.
We provide local caller ID phone numbers and monitor and rotate them as needed. These numbers stay ours.
4. Your approval before launch
Nothing goes live until you approve it. You review and approve your target list, your script, and your AI agent's voice and conversation flow through our approval workflow. You can try a demo of the agent before launch.
Each approval is time-stamped and kept on record.
Please reply to anything we send for review within 48 hours. If we don't hear back within 48 hours, the item counts as approved.
5. Calling
Once you approve, the AI agent calls your list. Each contact gets several attempts over a set period, and we set the exact number and timing during setup.
Daily dials: up to your plan's daily limit (250, 500, or 1,000). This is a maximum, not a promised minimum. Daily dials can be lower because of carrier limits, how many calls connect, the size of your list, regulatory limits, or technology issues.
Calling days and hours: calls are made on business days (Monday through Friday, excluding major U.S. holidays), during business hours in each prospect's local time zone, and within the calling windows allowed by applicable rules, unless we agree otherwise in writing.
Once every contact on your list has had all of its call attempts, daily volume may drop until a new or refreshed list is approved.
6. Interested prospects and booked meetings
On each call, the AI agent asks the qualification questions in your approved script.
When a prospect meets the qualification criteria agreed on during setup and wants to talk, the AI agent books a meeting directly on your calendar through your Calendly or Cal.com account.
Booked meetings, call recordings, and campaign data appear in your dashboard.
You handle everything after that. That means showing up to booked meetings, following up, and closing any sales. Please assign a salesperson to handle these.
You need an active Calendly or Cal.com subscription, which you pay for directly. We'll help you connect it. If the subscription lapses, the agent can't book meetings.
7. Call recordings and reporting
Every call the AI agent makes is recorded.
You get a live client dashboard with campaign metrics, call recordings, and meeting data.
Your Customer Success Manager holds monthly check-in calls and shares a performance report. Together we adjust the script, list, or agent based on the results.
8. What you own
When the engagement ends, and as long as all fees have been paid, we hand over the target lists and call scripts we made for you.
Outbound System keeps ownership of its AI voice agent technology, calling infrastructure, phone numbers, and platform.
After the engagement ends, your campaign data stays available to download for 30 days.
Setup timeline
Setup starts when you submit your onboarding questionnaire. It includes your kickoff call, list building, script writing, agent setup, phone number setup, and your approvals.
Setup typically takes 3 to 5 business days after onboarding is complete. It can take longer depending on how quickly you work through approvals and revisions with your account manager.
Your billing term doesn't start until your campaign launches, so time spent on setup doesn't use up any of your paid calling time.
Your responsibilities
Fill out the onboarding questionnaire completely and accurately.
Review and respond to lists, scripts, and agent demos within 48 hours.
Name one point person to work with us, plus a salesperson to handle booked meetings and interested prospects.
Share helpful material (case studies, FAQs, common objections, competitor names).
Keep your Calendly or Cal.com subscription active.
Bring a strong offer. That means it solves a clear problem for your target buyer, someone who doesn't know your brand can understand it in a short phone call, and it's priced in line with the market. We'll advise on your offer, but the offer is yours. If calls are connecting and conversations are happening but they aren't turning into meetings or sales, the cause is usually the offer or the follow-up, not how the calls were made.
Compliance
Business-to-business only. This service is for calling businesses and business decision-makers, not consumers.
DNC scrubbing. Before calling, every number, whether from a list we build or one you send us, is scrubbed against DNC and TCPA-related suppression lists.
Opt-outs are honored. If a prospect asks not to be called again, we stop calling that number.
Disclosures and recording. The AI agent says which business it is calling on behalf of. Calls are recorded, and the agent gives the AI-caller and call-recording disclosures that applicable rules require.
Lists you send us. You are responsible for making sure any contacts you send us were obtained lawfully and that you have any consent or permission the law requires to contact them.
Your message and your industry. You are responsible for making sure your offer, the claims in the script you approve, and any rules specific to your industry are accurate and followed.
Telemarketing and AI-calling rules vary by location and change often. We don't give legal advice, so please get your own advice on what applies to your business.
Billing
What you pay at checkout. You pay your first plan fee at checkout. Monthly plans also have a one-time, non-refundable $300 Initial Setup Fee. The setup fee is waived on 3-month and 6-month plans.
When billing starts. Your first billing term starts on the day your campaign launches, not the day you pay. Your next charge is scheduled for one full term after launch: one month for monthly plans, three months for 3-month plans, and six months for 6-month plans.
Automatic renewal. At the end of each term, your plan renews automatically for the same length of time. Your card on file is charged through our payment processor, Stripe, at the start of each new term, unless you cancel as described below.
3-month and 6-month plans. These are a single prepaid fee for the whole term, not month-to-month billing. No part of the fee is refunded for months that haven't passed or weren't used.
Price changes. We'll give you at least 45 days' notice by email before a price change takes effect at a renewal.
Late or failed payments. Keep a valid payment method on file. If a payment stays unpaid for 7 days, we may pause your campaign, and you will still owe the amount.
Billing questions. If you have a question about a charge or think there's a mistake, please contact us first at support@outboundsystem.com. Report billing errors within 15 days of the charge so we can review them for an adjustment or credit. You can see your billing details anytime in your Stripe customer portal.
Pausing. You can ask in writing to pause service for up to 90 days, for $100 a month. A pause doesn't create a refund or credit. Your current term is extended by the length of the pause.
Cancellation
How to cancel: email support@outboundsystem.com at least 10 days before the end of your current term. Your term is measured from your campaign launch date, or from your last renewal.
Cancellation takes effect at the end of your current term. You keep the service until then and won't be billed again.
If your notice arrives less than 10 days before the end of the term, the plan renews for one more term at the same length and is charged. Cancellation then takes effect at the end of that term.
Forgetting to cancel, or not using the service, doesn't stop a renewal or entitle you to a refund.
Canceling isn't a trial period or a money-back guarantee. It doesn't refund any part of a term you've already paid for.
Refunds: all payments are final
All fees are final and non-refundable. That includes the setup fee, monthly fees, prepaid 3-month and 6-month fees, and pause fees. We don't offer partial refunds, prorated refunds, or credits for unused time.
Here's why. As soon as you submit your onboarding questionnaire, we start real work. We assign your account manager, research your market, build your list, write your script, set up your AI agent, and pay third-party vendors for data, phone numbers, and calling technology for your account. We can't get those costs back.
Not being happy with the results, such as the number of meetings, leads, or sales or the quality of leads, is not a reason for a refund or credit. If something isn't working, email support@outboundsystem.com. Your Customer Success Manager will go over your recordings and metrics with you and adjust the campaign.
Legal details
Outbound System Inc. is a Delaware corporation, and these terms are governed by Delaware law.
We will perform the service in a professional manner. Beyond that, the service is provided "as is." We don't promise it will be uninterrupted or error-free, and we don't promise any results.
Our total liability is limited to the fees you paid in the 6 months before the claim. We are not liable for indirect or consequential losses, such as lost profits or lost deals.
Disputes are handled first by written notice and 30 days of good-faith discussion. After that, either side may ask for non-binding mediation.
Questions? Email support@outboundsystem.com before you buy, and we'll walk you through exactly what's included.
