SAAS

How Zycada Closed 5 New Customers in 3 Months by Showing BigCommerce Merchants Exactly What Slow Sites Cost Them

~32% positive reply rate

5

5

new clients in 3 months

33%

33%

Reply Rate

Cold Email

Cold Email

Outbound channel used

CLIENT REVIEW

Hear it straight from the client

We've tried other firms and didn't see results until OS.

We've tried other firms and didn't see results until OS.

We've tried other firms and didn't see results until OS.

Kerry Hew, VP of Sales at ZYCADA

Kerry Hew

VP of Sales at ZYCADA

THE CHALLENGE

Where they were stuck

Zycada builds site performance and bot management technology for e-commerce brands. Their challenge was cutting through the noise of generic "make your site faster" pitches to reach e-commerce decision-makers who needed platform-specific performance solutions for BigCommerce stores at scale.

Generic site speed pitches fail to resonate with platform-savvy e-commerce buyers

Previous lead gen providers delivered zero results despite budget investment

Reaching CTOs and e-commerce leaders requires technical, platform-specific credibility

THE SYSTEM WE BUILT

How we solved their problems

Platform-Specific Targeting

Built prospect lists around a specific platform signal: BigCommerce merchants. This targeting was strategic because BigCommerce stores often face performance challenges at scale that Zycada's technology directly addresses. Multi-provider verification identified the right decision-makers (heads of e-commerce, CTOs, digital directors) at these merchants.

Lead With Conversion Data

Cold email sequences led with platform-specific performance data: how comparable BigCommerce stores improved conversion rates and reduced cart abandonment after implementing Zycada. LinkedIn outreach ran in parallel, targeting e-commerce leaders with content about site speed's measurable impact on revenue.

Enterprise Multi-Channel Push

AI cold calling was deployed for enterprise BigCommerce merchants where contract value warranted direct conversation, using brief scripts referencing the prospect's specific platform and traffic patterns. Enterprise infrastructure maintained deliverability into marketing and IT inboxes, sustaining a 32% reply rate across the campaign.

Selling site performance technology to e-commerce brands requires specificity. Every online retailer knows speed matters, but most don't act until they see exactly how much revenue they're losing. Zycada had tried other lead generation providers with zero results, and needed an approach that broke through the noise of generic site speed pitches.

The targeting centered on a specific platform signal: BigCommerce merchants. This was strategic because BigCommerce stores often face performance challenges at scale that Zycada's bot management technology directly addresses. Platform-specific messaging resonates far more than generic "make your site faster" pitches. Multi-provider verification identified the right decision-makers, heads of e-commerce, CTOs, and digital directors, at these merchants.

Cold email sequences led with platform-specific performance data: how comparable BigCommerce stores improved conversion rates and reduced cart abandonment after implementing Zycada. LinkedIn outreach ran in parallel, targeting e-commerce leaders with content about site speed's measurable impact on revenue. AI cold calling was deployed for enterprise BigCommerce merchants where the contract value warranted direct conversation, using scripts that referenced the prospect's specific platform and traffic patterns.

Enterprise infrastructure maintained deliverability throughout the campaign. The results validated the platform-specific approach: a 32% reply rate and 5 new customers from 32 meetings in 3 months. As VP of Sales Kerry Hew noted: "We've tried other firms and didn't see results until OS."

FAQ

Frequently asked questions

Common questions about this case study, answered.

How do you target e-commerce companies for SaaS outbound?

Platform-specific targeting dramatically outperforms broad e-commerce prospecting. Zycada's campaign focused specifically on BigCommerce merchants facing performance challenges at scale, using multi-provider verification to reach CTOs and e-commerce leaders. This precision approach maintained a 32% reply rate and converted 5 new customers in 3 months.

What results can SaaS companies expect from cold email targeting e-commerce?

Zycada converted 5 new customers from 32 meetings in 3 months, after previous lead gen providers had delivered zero results. The difference was platform-specific messaging with concrete conversion data, not generic "site speed" pitches that e-commerce leaders have learned to ignore.

How do you differentiate SaaS outreach in a crowded market?

By anchoring messaging to the specific platform and metrics the prospect already cares about. Zycada's outreach referenced BigCommerce-specific performance improvements and conversion rate gains, making each email feel like a technical assessment rather than a sales blast. This approach succeeded where previous vendors had failed.

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HVAC & ELECTRICAL

17

Qualified leads in 2 months

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New deals closed

Strategy

Property managers don't have time for sales pitches. They're managing tenant complaints, vendor no-shows, and maintenance backlogs. So we built outreach that acknowledged that reality. We targeted property managers overseeing apartment complexes and short-term rentals across Florida, filtering for portfolio size to ensure Al-Air was talking to accounts worth winning. Messaging led with the operational pain: emergency HVAC failures during peak season, the cost of tenant turnover from comfort complaints, and the hidden expense of reactive maintenance versus a preventative program. We positioned Al-Air not as another vendor bidding on one-off jobs, but as a maintenance partner who reduces the number of 2 AM phone calls. Cold email sequences were structured to hit decision-makers at the start of the week when facility planning happens, not Friday afternoons when everything gets buried. AI cold calling added a direct touchpoint for larger property management companies, using brief scripts focused on preventative maintenance ROI. LinkedIn outreach engaged property managers with content relevant to facility operations and vendor management. The approach generated 17 qualified leads and closed 3 new property contracts in two months, accounts that represent recurring revenue, not one-time service calls.

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KU CREATIVES UNLIMITED

VIDEO PRODUCTION

66

meetings booked in 7 months

38

Average Replies Per Month

Strategy

Personal brand video production is a relationship sale. Creators need to trust that a production team understands their voice, audience, and content strategy before they'll hand over creative control. We built Ku Creatives' outbound around identifying the gap between audience size and production quality. Prospect lists targeted creators and entrepreneurs with established followings (10K+ across platforms) who were still producing content with amateur lighting, inconsistent audio, or templated editing. LinkedIn outreach was the primary channel here. It's where these prospects live and where Ku's own portfolio could do the heavy lifting. Connection requests were paired with short, specific observations about the prospect's current content and how professional production had transformed similar creators' engagement metrics. Cold email served as a secondary channel for prospects who weren't active on LinkedIn, with sequences built around before/after case studies from Ku's portfolio. AI cold calling targeted higher-revenue creators and entrepreneurs where the production investment justified a direct conversation about content strategy and brand elevation. This specificity (showing prospects what their content could look like rather than describing services) drove 38 qualified responses monthly and 66 meetings with decision-makers over 7 months, with most prospects arriving to calls already sold on the concept.

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"Pretty easy to book calls with leads. All we need to do is send the invitation."

Calvin Manik

Founder & CEO at KU CREATIVES UNLIMITED

Calvin Manik, Founder & CEO at KU CREATIVES UNLIMITED

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Dean Drumm

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Turn Cold Emails Into Predictable Revenue

30 minutes. No cost. Just a real plan built for your business.

"Highly recommend Outbound System! I have plenty of experience in lead generation, and they nail it. From excellent prospecting to top-tier account management, they excel in every aspect."

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OS

Outbound System

Get your free growth plan today and stop guessing what works. We'll map your ideal customers, build custom outreach sequences across email, phone, and LinkedIn, and show you exactly how many meetings your outbound should be generating. All backed by data from 52M+ cold emails and tens of thousands of campaigns.

Trusted by 1,000+ B2B companies, Outbound System consolidates your entire outbound tech stack into one done-for-you system. Scale your pipeline across cold email, AI calling, and LinkedIn from a single platform, delivering twice the leads at half the cost while we fill your calendar with qualified decision-makers every month.

© 2026 Outbound System. All rights reserved.

OS

Outbound System

Get your free growth plan today and stop guessing what works. We'll map your ideal customers, build custom outreach sequences across email, phone, and LinkedIn, and show you exactly how many meetings your outbound should be generating. All backed by data from 52M+ cold emails and tens of thousands of campaigns.

Trusted by 1,000+ B2B companies, Outbound System consolidates your entire outbound tech stack into one done-for-you system. Scale your pipeline across cold email, AI calling, and LinkedIn from a single platform, delivering twice the leads at half the cost while we fill your calendar with qualified decision-makers every month.

© 2026 Outbound System. All rights reserved.

OS

Outbound System

Get your free growth plan today and stop guessing what works. We'll map your ideal customers, build custom outreach sequences across email, phone, and LinkedIn, and show you exactly how many meetings your outbound should be generating. All backed by data from 52M+ cold emails and tens of thousands of campaigns.

Trusted by 1,000+ B2B companies, Outbound System consolidates your entire outbound tech stack into one done-for-you system. Scale your pipeline across cold email, AI calling, and LinkedIn from a single platform, delivering twice the leads at half the cost while we fill your calendar with qualified decision-makers every month.

© 2026 Outbound System. All rights reserved.