SAAS
How Zycada Closed 5 New Customers in 3 Months by Showing BigCommerce Merchants Exactly What Slow Sites Cost Them
~32% positive reply rate
new clients in 3 months
Reply Rate
Outbound channel used
CLIENT REVIEW
Hear it straight from the client

Kerry Hew
VP of Sales at ZYCADA
THE CHALLENGE
Where they were stuck
Zycada builds site performance and bot management technology for e-commerce brands. Their challenge was cutting through the noise of generic "make your site faster" pitches to reach e-commerce decision-makers who needed platform-specific performance solutions for BigCommerce stores at scale.
Generic site speed pitches fail to resonate with platform-savvy e-commerce buyers
Previous lead gen providers delivered zero results despite budget investment
Reaching CTOs and e-commerce leaders requires technical, platform-specific credibility
THE SYSTEM WE BUILT
How we solved their problems
Platform-Specific Targeting
Built prospect lists around a specific platform signal: BigCommerce merchants. This targeting was strategic because BigCommerce stores often face performance challenges at scale that Zycada's technology directly addresses. Multi-provider verification identified the right decision-makers (heads of e-commerce, CTOs, digital directors) at these merchants.
Lead With Conversion Data
Cold email sequences led with platform-specific performance data: how comparable BigCommerce stores improved conversion rates and reduced cart abandonment after implementing Zycada. LinkedIn outreach ran in parallel, targeting e-commerce leaders with content about site speed's measurable impact on revenue.
Enterprise Multi-Channel Push
AI cold calling was deployed for enterprise BigCommerce merchants where contract value warranted direct conversation, using brief scripts referencing the prospect's specific platform and traffic patterns. Enterprise infrastructure maintained deliverability into marketing and IT inboxes, sustaining a 32% reply rate across the campaign.
Selling site performance technology to e-commerce brands requires specificity. Every online retailer knows speed matters, but most don't act until they see exactly how much revenue they're losing. Zycada had tried other lead generation providers with zero results, and needed an approach that broke through the noise of generic site speed pitches.
The targeting centered on a specific platform signal: BigCommerce merchants. This was strategic because BigCommerce stores often face performance challenges at scale that Zycada's bot management technology directly addresses. Platform-specific messaging resonates far more than generic "make your site faster" pitches. Multi-provider verification identified the right decision-makers, heads of e-commerce, CTOs, and digital directors, at these merchants.
Cold email sequences led with platform-specific performance data: how comparable BigCommerce stores improved conversion rates and reduced cart abandonment after implementing Zycada. LinkedIn outreach ran in parallel, targeting e-commerce leaders with content about site speed's measurable impact on revenue. AI cold calling was deployed for enterprise BigCommerce merchants where the contract value warranted direct conversation, using scripts that referenced the prospect's specific platform and traffic patterns.
Enterprise infrastructure maintained deliverability throughout the campaign. The results validated the platform-specific approach: a 32% reply rate and 5 new customers from 32 meetings in 3 months. As VP of Sales Kerry Hew noted: "We've tried other firms and didn't see results until OS."
FAQ
Frequently asked questions
Common questions about this case study, answered.
How do you target e-commerce companies for SaaS outbound?
Platform-specific targeting dramatically outperforms broad e-commerce prospecting. Zycada's campaign focused specifically on BigCommerce merchants facing performance challenges at scale, using multi-provider verification to reach CTOs and e-commerce leaders. This precision approach maintained a 32% reply rate and converted 5 new customers in 3 months.
What results can SaaS companies expect from cold email targeting e-commerce?
Zycada converted 5 new customers from 32 meetings in 3 months, after previous lead gen providers had delivered zero results. The difference was platform-specific messaging with concrete conversion data, not generic "site speed" pitches that e-commerce leaders have learned to ignore.
How do you differentiate SaaS outreach in a crowded market?
By anchoring messaging to the specific platform and metrics the prospect already cares about. Zycada's outreach referenced BigCommerce-specific performance improvements and conversion rate gains, making each email feel like a technical assessment rather than a sales blast. This approach succeeded where previous vendors had failed.
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